Effective Date: September 18, 2025

Returns

If you are not satisfied with your purchase for any reason, you may request a return within 15 days of the delivery date. To be eligible for a return, the product must be:

  • Unused, unworn, and in the same condition that you received it

  • In the original packaging with tags and labels intact

  • Not a perishable item (plants must be healthy on delivery and handled with care)

Non-returnable Items

Certain products are not eligible for returns or refunds, including:

  • Perishable goods such as plants that have been damaged due to improper care after delivery

  • Customized, personalized, or made-to-order items

  • Final sale or discounted items, unless damaged or defective upon arrival

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support at info@apnabagecha.com or call 7001697077 within 15 days of delivery.

  2. Provide your order number and reason for return.

  3. We will review your request and provide instructions along with a prepaid return shipping label if applicable.

  4. Package the product securely in its original packaging.

  5. Ship the item back to us using the provided shipping label or method agreed upon.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-14 business days to the original payment method.

  • Shipping costs are non-refundable except if the return is due to our error or defective item.

  • If you choose to exchange a product, we will process the exchange after receiving the returned item.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@apnabagecha.com or 7001697077 with photographic evidence within 7 days of receipt. We will arrange for a replacement or full refund promptly.

Shipping Costs for Returns

  • Return shipping costs are generally the responsibility of the customer unless the return is due to a defective or incorrect item shipped by us.

  • We provide prepaid shipping labels for eligible returns to make the process easier for you.

Contact Information

For any questions or concerns about returns or refunds, please contact us:

  • Address: Coopers Bazar, Ranaghat, West Bengal 741201

  • Phone: 7001697077

  • Email: info@apnabagecha.com